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Customer Reviews.

sales

5

Sales team were excellent in providing what I was looking for

03 February 2018

sales

4

The sales staff were helpful and friendly. The car however was delivered later than expected.

30 January 2018

service

5

Always treated by service department, with courtesy and respect. Made to feel that you as a customer matter.

29 January 2018

service

5

no comment

24 January 2018

service

4

Customer servcie was very good and despite the problem returning after the initial visit it was dealt with in a very efficient and professional manner

22 January 2018

service

5

Always excellent service.

22 January 2018

service

5

Great service and lovely staff

17 January 2018

sales

5

It was clean & tidy and staff were approachable

17 January 2018

sales

5

An excellent experience from start to finish- thank you!

16 January 2018

service

3.5

The service was good however the waitinging time went from 1 hour to 3 hours. I was stuck at the service centre as I thought I was only going to be an hour. Was quite a long wait.

15 January 2018

service

4.5

Efficient service and good quality of service

11 January 2018

sales

5

The experience was without fault, I felt no pressure from first entering the show room and the staff couldn't have made me feel any more comfortable.

10 January 2018

sales

5

The sales staff accommodated me and helped me through the process of buying the car with no fuss

10 January 2018

sales

5

Linzie at Irvine Harry Fairbairn was fabulous and very attentive.

09 January 2018

sales

5

Jennifer was fantastic and very helpful.

09 January 2018

service

5

Work completed in quick time and to a good standard

09 January 2018

service

5

Dawn was informative, friendly and highly professional and sorted out the issue regarding my TLC package which had not been activated. She is very skilled in customer relations and an asset to the company

05 January 2018

service

4

There was a wait of nearly 3 weeks to get a service. That's too long as the car can be called upon at short notice to go down to England. This meant we ran over by 600 miles.

05 January 2018

sales

5

The sales assistance at the garage was very friendly, knowledge was second to none and nothing was a bother.

03 January 2018

sales

5

Kept me informed all the way throughIroned out any little problems

02 January 2018

sales

5

All went at my pace with no pressure and a fairly relaxed atmosphere

01 January 2018

service

5

As above and on driving car just felt better

28 December 2017

service

4

The car was sorted without undue fuss and everything explained . Car washed and valeted . I would like to see this standard on a consistent basis.

27 December 2017

sales

4

The car is right for us?

25 December 2017

sales

5

I have dealt with the same member of staff on all off my mini purchases and cannot praise the service received enough!

24 December 2017

sales

5

Friendly, professional. At no time did I feel any pressure.

22 December 2017

service

5

Friendly staff

20 December 2017

sales

4

Excellent sales staff - very helpful on all visits, including a reasonable opportunity to test drive a car broadly similar to that required.

20 December 2017

sales

5

Absolutely fabulous .Paul and Linzie did an amazing job no stress what so ever .

19 December 2017

sales

5

I was made welcome, they listened, and where necessary they tailored car in line with input. Even the delivery date was well judged.

19 December 2017

service

5

Looked after by service desk staff. Provision of desk so i could continue to work and remain productive whilst dropping the car in for service and MOT. Car ready when promised. Staff friendly.

16 December 2017

service

5

Couldn't ask for better service

15 December 2017

sales

5

Laura was excellent, made the process of buying my first car great gave me all the information I needed and made sure I was making the correct decision and got the right car.

12 December 2017

service

5

As well as the routine service my computer was updated and car washed for collection. Can’t ask for more.

08 December 2017

sales

5

Staff were fab!!!!!

05 December 2017

service

5

Car was in excellent condition on return.

02 December 2017

sales

4

Was kept up to date with the delivery and the staff were helpful

29 November 2017

sales

5

Very easy to talk to the salesperson finance etc well explained

28 November 2017

sales

5

The staff within the centre were extremely knowledgeable and kept me up to date on delivery date my car.

24 November 2017

service

3

I was told I needed two front tyres and also recommended wheel balancing - even though tyres were well within legal limit.

23 November 2017

sales

5

Friendly service; good to deal with

22 November 2017

sales

5

Excellent service experience at all points of the sales process.